Trend Optic
FAQ

Common questions

You can request an appointment directly through our booking page. Fittings are one-on-one and run about 45 minutes — see what to expect for a full walkthrough.

Yes — a $250 deposit secures your fitting. It’s deducted from your purchase, or fully refunded if we’re not able to find the right frame for you.

Deposits are forfeited for no-shows Tuesday–Saturday, and for Sunday and Monday no-shows or cancellations made within 2 hours of your appointment.

If you change your mind, we offer refunds and exchanges within 14 days, and we always stand behind our glasses under the Australian Consumer Law. Full details are on our Returns & Refund Policy page.

Yes. Head to our booking page and request a virtual viewing — we’ll arrange a time to meet online.

A curated selection from Melbourne and Helsinki. You can see the full list on our brands page.

Yes — we carry Anne et Valentin Superkids, made in France to the same standard as the adult collection.

Middle Park, Melbourne, and Bulevardi, Helsinki. Full details are on our stores page.

Yes — we offer a full range of repairs, including laser welding, hinge repair and replacement, nose pad arm implants, frame polishing, repainting and re-plating, plastic frame repair, and bespoke clip-on sunglasses. Get in touch and we’ll take a look.

In most cases, yes — we’ll go through your prescription and lens options together during your fitting.

Often, yes. We edge and cut lenses in-store, so straightforward prescriptions — readers, distance glasses, or fitting sunglass lenses to a new frame — can usually be ready same-day. More complex prescriptions may take a little longer; we’ll let you know what to expect during your fitting.
We work with a small number of the world’s best optical labs — Essilor, Zeiss, Tokai and Shamir — chosen for precision as much as pedigree. You can read more about each on our lenses page.

Still have questions?

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